Delivery & Returns
Delivery
We offer FREE delivery within New Zealand on all orders over $60 NZD. For orders under this amount, postage is just $6.00.
New Zealand Delivery Timeframe
Orders to most destinations within New Zealand are sent Mon-Fri on an overnight service so should be with you within 2-3 working days. For rural addresses, please allow for an extra 1-2 days for delivery. New Zealand delivery timeframes are from the date that the order has been picked up by the courier, not from the time the order was placed. Once the order has left our premises, we have no control over the delivery time.
International Delivery
We receive many emails of interest in ordering me | today products from all over the world. At this stage, we handle these individually as there are many considerations when shipping our products internationally. If you are based outside of New Zealand and would like to order, please feel free to email us at: hello@metoday.com.
PO Box Delivery
Unfortunately, we are unable to deliver to post office boxes at this time. A signature is required on delivery for all New Zealand orders.
Missing Orders
If for any reason you do not receive your order within the targeted delivery time, please contact us within seven days of the date of dispatch of that order.
We will do our best to update you on the location of your parcel in conjunction with the courier or delivery service provider.
Returns
We are committed to providing quality products to our customers. We are happy to accept returns if for any reason you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return.
If you have purchased a Me Today product from a retailer, you will need to contact the retailer directly for their returns policy.
How to Return
Please call us on 0800 metoday (0800 63 86329) Monday-Friday between 9:00am and 5:00pm to arrange your return. If we are not able to answer your call, please leave a message and we will call you back.
me | today will not be liable for the loss of any item being returned. We recommend that when returning a product, you use tracked delivery. Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund.
Consumer Guarantees Act
We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.
Out of Stock
If for any reason we do not have a product in stock, you will be contacted as soon as possible to advise you of the delay in delivering the product.